Friday, October 9, 2015

WAYNESBORO, Pa. – As part of Lean concepts, officials with the Waynesboro Medical Office Building have continued to make improvements based on patient feedback.

During the first three months of being open, more than 11,000 patients were seen at the Waynesboro Medical Office Building, 601 E. Main St., Waynesboro.

“We’ve had a lot of great feedback from those patients, not only including compliments, but also some concerns about privacy,” said Mandy Bakner, manager of the Waynesboro Medical Office Building.

One of the main concepts of Lean – which evolved from the Toyota manufacturing process and has been implemented at health care centers such as Virginia Mason Hospital and Medical Center – is continual improvement.

“Following Lean practices, we have several different things we are working on to improve the issues that were presented to us and make positive changes for patients,” Bakner said.

For instance, newly designed registration desks have been installed to increase patient privacy when checking in, she said. Additionally, there are plans to install noise barrier systems in the clinical areas.

“The building was built with sound barriers, but unfortunately, due to its size and open concept, we have come across some unanticipated issues,” Bakner said. “We hope that the combination of these items will improve the patient experience in the future.”

Officials encourage patients to continue to provide comments about their experience. Patients can email comments to

“Thank you to all of the patients who have already provided us with feedback. We greatly appreciate it,” she said. “It’s very important to us that we continue to grow and change to meet our patients needs now and in the future.”

Summit Health is a non-profit network of hospitals and physician practices dedicated to building a healthier community.

As Franklin County's leading healthcare provider, Summit Health offers family care, specialists, lab and imaging services, a fitness center, urgent care centers, and two award-winning hospitals.