Due to COVID-19 pandemic, Patient Accounting is closed to walk-in patients. Please call us at (717) 267-7129 if you need assistance. Payments may be made over the phone or online.
A patient’s out-of-pocket cost for COVID-19 (Coronavirus) testing is $0. COVID-19 testing requires an order from a physician or advanced practice clinician (PA-C or CRNP). The referring physician or advanced practice clinician can provide locations where a patient can be tested.
WellSpan stands as a prepared and trusted partner for our friends and neighbors during the COVID-19 pandemic. If you experience a financial hardship that makes it difficult to pay your bills for WellSpan Health services during this time, please contact us to discuss payment and account options that could ease your financial burden in the coming months. Please call the following numbers during normal business hours, Monday-Friday 8 a.m. to 4:30 p.m. In Adams, Lancaster, Lebanon and York counties, please call (877) 631-4262 for Customer Service or (717) 851-5051 for Financial Assistance. In Franklin and Cumberland counties, please call (717) 267-7409 and select the appropriate service.
IMPORTANT: If you have received screening, testing or treatment related to COVID-19, the disease caused by the new coronavirus, you will not be responsible for any out-of-pocket costs. WellSpan will bill your health insurance for these services. You will not be responsible for any amount not covered by your insurance. Please contact us during normal business hours (Mon-Fri., 8 a.m. To 4:30 p.m.) with any billing questions related to COVID-19 screening, testing and treatment.
Results Fitness Accounts
Payments are applied the next business day. For questions or concerns about billing or insurance, please visit our Billing & Insurance page.
Cost of Care
To learn more about the cost of care at our hospitals or request a price estimate, visit our Cost of Care page
Medical costs are often unanticipated and not all costs are covered by insurance. We can help you pay your bill with these payment options:
WellSpan Health Financial Assistance
- Prompt Pay Discount - Uninsured: If you don't have insurance, or if you receive a service that is not covered, we offer a 25% discount if you pay within 45 days.
- Medical Assistance Application Help: To help you in applying for medical assistance, we partner with an agency named "HRSI" or "Healthcare Receivable Specialists, Inc." You can also contact your county board of assistance by calling:
Franklin County - (717) 264-6121
Fulton County - (717) 485-3151
Cumberland County - (800) 269-0173
- Prescription Assistance Program: This program helps patients who can't afford prescription drugs. For an application or more info, contact us by email at firstname.lastname@example.org or call (717) 267-7142.