Use this guide to help you understand your rights and responsibilities as a patient.

You Can Expect

You or your legally responsible representative can expect the following:

  • the Hospital to inform you of your patient rights as soon as possible after you arrive
  • the Hospital to treat you with dignity and respect
  • the Hospital to, upon your request, tell you the names and jobs of all the staff and doctors who care for you
  • the Hospital to provide emergency care without unneeded delay
  • the Hospital to provide care in a safe environment
  • the Hospital to do what we can to minimize your waiting time
  • the Hospital to transfer you to another facility, if the need arises, and if medically permissible; after explaining why you need a transfer and the alternatives to such a transfer (you must first be accepted by the facility to which you are being transferred
  • the Hospital to tell you what you will need when you go home and assist you in meeting your needs
  • the Hospital to provide you with information about pain and pain relief measures
  • the physician to obtain your informed consent (informed consent is defined in section 103 of the Health Care Services Malpractice Act, prior to the start of any procedure or treatment, except for emergencies.

Your Responsibilities

  • Tell us about all of your medical conditions and problems, past and present, and advise us of past hospitalizations
  • Tell us what medication you are taking
  • Answer questions about your health honestly and completely
  • Cooperate with the staff and ask questions about things you don’t understand
  • Think about the other people in the hospital and minimize the noise and visitors in your room
  • Respect the things that belong to others and to the hospital
  • Help the doctor and staff take care of you by following their orders
  • Take only the drugs ordered and given by the hospital staff
  • Take no alcohol or illegal drugs while you are here
  • Notify the staff of any discomfort
  • Tell your doctor or nurse if your pain is not relieved
  • Pay for your care

Your Rights

  • Have access to and not be denied access to an individual or agency who is authorized to act on your behalf to assert or protect the rights outlined
  • Care provided by competent personnel
  • Quality care provided by skilled staff who possess high professional standards that are continually maintained and reviewed
  • Privacy about your medical care, including case discussion, consultation, examination, and treatment
  • Have a family member, representative, and a doctor of your choice notified promptly of your admission to the hospital
  • Have your medical records kept private, except as allowed by law as described in Summit Health’s Notice of Privacy Practices
  • Access the information in your medical records unless a treating physician directs otherwise for medical reasons. (Your request will be handled as quickly as our record keeping system permits)
  • Know about your disease, treatment and prognosis, including alternative treatments and possible complication; or, if you cannot understand, we will tell your next of kin or other appropriate person
  • Participate in the development and implementation of your plan of care
  • Expect processes to be in place that consider the effective use of your time and avoid personal discomfort for you as a patient
  • Be free from restraints and seclusion except where necessary and appropriate under the law
  • Receive care in a safe setting, free from all forms of abuse and harassment
  • Be advised when you are being considered as part of a medical care research program or donor program and give consent to, refuse to being part of, or discontinue participation
  • Examine a bill and receive a detailed explanation of the bill
  • Full information and counseling on the availability of known financial resources for your health care
  • Request or refuse (to the extent permitted by law) any drugs, treatments or procedures, and to be told what to expect, including the consequences of refusal
  • Decide about accepting, refusing, starting, and stopping life saving treatment within hospital rules and the law
  • Make advance directives relating to your treatment plan, including accepting, starting, refusing, and stopping life saving treatments within hospital rules and law (you can select someone to decide about your care, if you wish)
  • Talk about the ethics of your care with your doctors and staff
  • Appropriate assessment and management of your pain
  • Receive help in getting another doctor’s opinion at your expense
  • Medical and nursing care no matter what your age, race, sex, religion or beliefs, color, sexual preference, country of birth, or how your bill is being paid
  • Have your care explained in words you can understand, and if you cannot understand English, we will provide an interpreter, when available, or if you cannot understand due to a disability, we will supply appropriate assistive communication devices
  • Know hospital rules and regulations that apply to your conduct as a patient
  • Complain about your care
  • Have your complaints heard

If you feel that any of the rights described above have been violated, please contact the Quality Management Department of Chambersburg Hospital (717) 267-7757 or Waynesboro Hospital (717) 765-3426.

To file a complaint with the Pennsylvania Department of Health, call 1-800-254-5164, or write to the Pennsylvania Department of Health, Acute & Ambulatory Care Services, P.O. Box 90, Harrisburg, PA 17108-0090.

To file a complaint with The Joint Commission (TJC), call 1-800-994-6610, or write to The Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.